Most suppliers of goods and services understand that implementing a well planned product launch is the key to significantly reducing the financial and “customer experience” costs associated with providing customer support services over the duration of a product’s lifetime. The primary focus of most companies is on the key revenue areas of product marketing, product quality control, distribution logistics, along with product sales support websites and “live” customer support services. Very little effort is put into the planning and process development for product recalls, product returns audit processing or rebate program processing, even though all providers of goods and services have a continuous need for at least one or more of these processes over the duration of each product’s lifetime.

PowerON Services offers turn-key process solutions for product recalls, product returns audit processing and rebate program processing. All PowerON solutions are customizable to meet the client’s corporate goals and objectives.

• Front office operations — Direct interaction with customers to facilitate an effective process solution for the client (professional phone communications, professional e-mail communications, online web solution processes, etc.)
• Back office operations — Process management that supports the efforts of the front office operations (process planning, managed on-site labor, online web solution development, product auditing, product de-manufacturing, customized reporting, etc.)
• Business relationships — Interaction with other 3rd part venders and any client designated partners in an effort to minimize the process costs by maximizing the use of existing vender relationships.

RECALL PROCESSING is costly to a company, both financially and as a negative to the customer experience. While there is no way to totally offset 100% of the costs of a product recall, PowerON has the experienced staff and turn-key recall processing solutions to significantly reduce these costs and potentially turn a potentially negative PR problem into an opportunity for positive customer relationship marketing.

REBATE PROCESSING is typically slow and time consuming process. How many times have you seen a rebate advertised only to find out that it will take 7-10 weeks to actually receive the advertised rebate? PowerON can quickly and efficiently process rebate vouchers regardless of the product or verification requirements, making a notoriously slow and painful process into a positive customer experience.

RETURNS PROCESSING is an inevitable part of the modern retail experience. PowerON’s returns auditing and resale solutions provide value back to our clients by providing an organized and track able product auditing process, while reducing our client’s potential liabilities related to data destruction. PowerON specializes in providing a “no cost” solution and potential revenue payments back to our clients through our shared revenue resale process.